At Jiya Cottons, we take great care in selecting, packing and delivering our sarees to ensure they reach you in the best condition. We want your shopping experience to be as pleasant as wearing your favourite saree.
1. Shipping Policy
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays and public holidays will be processed on the next working day.
- Once your order is dispatched, you will receive a shipping confirmation along with tracking details.
Shipping & Delivery
- We offer shipping across India.
- Orders are generally delivered within 5–10 business days from the date of dispatch, depending on the delivery location.
- Delivery timelines may vary due to courier delays, weather conditions, public holidays or other unforeseen circumstances.
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Any applicable additional charges for remote locations will be communicated before dispatch.
Order Tracking
Once your order is shipped, you can track its status using the tracking link or details shared with you through SMS, WhatsApp or email.
Incorrect Shipping Details
Please ensure that your delivery address and contact details are accurate while placing your order. Jiya Cottons will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.
2. Return & Exchange Policy
At Jiya Cottons, every saree is carefully checked before dispatch. Since sarees are delicate textile products, we request you to review the product details and images carefully before placing your order.
Eligibility for Returns or Exchanges
We accept return or exchange requests only in the following cases:
- The saree received is damaged.
- The product received is different from the one ordered.
- There is a significant manufacturing defect.
To be eligible:
- The issue must be reported within 24 hours of receiving the order.
- The saree must be unused, unworn, unwashed and in its original condition.
- Original packaging, tags and labels must be intact.
- Clear photographs and an unboxing video may be requested to verify the issue.
Non-Returnable Items
We do not accept returns or exchanges for:
- Sarees that have been used, worn, washed or altered.
- Products damaged due to improper handling after delivery.
- Colour variations caused by differences in screen settings or display devices.
- Minor variations in colour, texture or weave that are natural characteristics of the loom or traditional cotton fabrics.
- Products purchased during special sales or clearance offers, unless they have a manufacturing defect or an incorrect item has been delivered.
3. How to Request a Return or Exchange
If you receive a damaged, defective or incorrect product:
- Contact us within 24 hours of delivery.
- Share your order number and a brief description of the issue.
- Attach clear photographs and an unboxing video showing the concern.
- Our team will review your request and get back to you within 2–3 business days.
Once approved, we will guide you through the return or exchange process.
4. Refund Policy
- Refunds will be initiated only after the returned product has been received and inspected, wherever a return is approved.
- Approved refunds will be processed to the original payment method.
- Please allow 5–7 business days for the refund to reflect in your account after processing.
- Shipping charges, if any, are non-refundable unless the return is due to an error on our part.
5. Order Cancellation
- Orders can be cancelled before they are dispatched.
- Once an order has been shipped, cancellation requests cannot be accepted.
- For prepaid orders cancelled before dispatch, the full amount will be refunded to the original payment method.
6. Important Notes
- We take utmost care to represent our sarees accurately through product photographs and descriptions. However, slight colour differences may occur due to lighting and screen settings.
- Traditional cotton sarees may have minor variations in weave, texture and finish, which are part of their natural charm.
- Please inspect your parcel upon delivery and contact us promptly if you notice any damage or discrepancy.
7. Contact Us
For shipping, returns, exchanges or any order-related queries, please reach out to us:
Jiya Cottons
Email: [email protected]
WhatsApp / Phone: +91 81484 82185
Website: www.jiyacottons.com
We appreciate your trust in Jiya Cottons and thank you for choosing us. Every saree we send carries our love for traditional cotton weaving and timeless elegance.